What happens if the board or equipment gets damaged?

Please let the team know straightaway on jacksonpaddleboardrentals@gmail.com, see our terms and conditions for what happens next. Fees may be applied for loss or damage.

Is there a weight limit on your boards?

All of the boards we rent are designed for 1 person, however on the larger boards and adult and child may be able to use them.

What do i do if i need to cancel or change my rental?

Just send the team an email and we can sort the change out, depending on when you cancel some cancellation charges may apply. see our terms and conditions

What happens if i lose the shipping outer bag or box?

All of our boards come in a specialist backpack and are shipped in an outer shipping box. This outer bag must be kept to safely return the equipment back to us, if you lose the outer bag or box the board must be returned dry and in another outer bag which will need to be sourced at your own cost- fees may be applied for loss or damage. It is also useful to remember you will need some tape to securely seal the box for returning the items back.